Sunday, May 13, 2012

Venting - Having Patience In A Restaurant

I'm writing this entry because this effects not only those of us who live with a gluten problem but every one else around us and the posting this time is a venting session... these do not happen often but if I do go on about something, it usually means to sit back and think a bit.

When you visit a restaurant, if you are gluten free or not, please for the sake of god or who ever else you might believe or not believe in, STOP BEING SO FRIGGIN' SELFISH AND IMPATIENT!

I have had one of the busiest weeks of the last 10 years. I have been put into a full time position this week due to the fact that some where in about a week worth of time the restaurant I work for has lost all but 1 other of their paid employees not including myself. I do not mind this in general except that also means I have closed every day since last Tuesday by myself when normally at least the ending days of the week there is 1 or 2 others to help with closing which means about 20 to 30 minutes after the store closes, we should be heading home with the store clean.

When a restaurant is under staffed and you want your order taken/served, please take into account different things before you go complaining to any one that your server was slow.

1. How many servers are there? *BIGGEST AND MOST IMPORTANT* If there is 1 server when there should be as many as 3, my god, have the MOST patience, come back another day or at another time or just go some where else that day/night! That poor server is doing or at least trying to do the service of that many people ON THEIR OWN!

2. How much is going on around the area? Are there fairs/markets happening, is it really nice weather, what day of the week is it, what time of the day is it, how many people are actually in the restaurant wanting to order?

3. Is the lobby closed or do you simply believe that the restaurant is just really quiet and your server doesn't know how to work fast enough to fill their lobby? Most restaurants close parts of their lobby some time before actual closing hours. It isn't empty because your server can't do her job, he or she would *NOT* be working there if that were the case. They close the lobby so when it is a bit quiet, they can go about getting it cleaned and ready for another day of business.

4. How many people are before you? How much are they ordering? Do you really expect to be served within 5 minutes if you are in a line of 10 other people that have large orders?

5. If you are visiting a fresh made to order restaurant like the one I work at, are all of the ingredients ready for your server to use or does he/she have to restock? I know that I have to restock if I'm busy, do you?? This means more time to run to where the stock is, get it and come back to fill it. THIS TAKES TIME!

6. Does your server have to do other things while making an order? Does he/she have to do extra things have to keep an eye on people who walk in and out just to use the bathroom which is *NOT* free to his/her business to use and should be paid for if the person is not a customer, does he/she have to do stuff like reset their computer because it crashes out in the middle of business and takes 2 or 3 minutes to reload, does he/she have to explain what sauces they have 100 times a day due to people not knowing what is what in their restaurant? This ALL TAKES TIME!

Ok people do I need to spell this out for you? Your server is *NOT* slow... you are IMPATIENT! You take into NO consideration of your server as to why he/she might be slower in serving you because all you want is to be waited on and have your food. You are selfish and just make yourself look like an idiot while making your server feel like a fool when you go complaining about 'slow service' to their boss. Can you tell the boss why your server was slow? Does it chalk up to any of the reasons above that I listed? Have you even thought about what all it takes to keep a line running smooth? Have you ever considered that your server might be on her 5th or 6th straight day of full time hours? You'd be bloody tired and a bit slower then normal too if you did the kind of job he/she does and after that many days straight.

Ok Thank you for reading this. Please, especially if you live a gluten free life, HAVE PATIENCE! If you need something special please remember those requirements mean your server has to make sure it can happen and in a way that is not going to be a problem to any one else. And please by all means, if you are requiring a service that you *THINK* should be free but the restaurant you are visiting says it is not, it is *NOT* your place to demand and abuse what *THEY* have for their rules. If you do not like the rules a place has set up, go some where else that has rules you prefer. I say that last one with all respect to every one but just because you are with a young child that you are trying to toilet train and insist that you use the bathroom for free, remember it takes money for the business (restaurant or other wise) to run that bathroom whether it be for an adult or a child. You are *NOT* special because you have a child or are elderly or any thing else. If you have no intentions of buying any thing from the business you need something other then what they offer from, at least be kind enough to buy a soda or pay the small fee they place on non-paying customers... a child costs just as much as an adult when they use a bathroom... a toilet doesn't just magically change it's tank size for a child, a child still uses toilet paper to wipe with, they still use water and paper towels to clean their hands and you both still use the same amount of electric to run the lights that are in that bathroom... and most likely even more so because you have to be slower due to the child then you would be on your own.

End of vent... please think about your server before you go complaining at all about slowness or other minor problems you *THINK* are a problem. It pains them :(

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